Minibus & Coach Hire With Driver

TERMS & CONDITIONS 

"We" and "us" means City Circle and ICABIT LTD.

Whilst all reasonable care has been taken in the preparation of this website, all recommendations or suggestions regarding the use and application of products are made without guarantee since conditions of use are beyond our control. Owing to a policy of constant improvement, the information herein is subject to change without notice.

It is Your responsibility to ensure that Your Details are correct. When You make a Booking, this constitutes an offer that City Circle may or may not accept. Your Booking is not confirmed until you received the confirmation email.

So As you pay for a journey an acknowledgement email will be automatically generated and send to your email address. You must go through the email to ensure that the details we received are correct, otherwise City Circle and our partners (PHO and Minibus & Coach Hire Partners) do not take responsibility.

Any Booking You make may also be subject to PHO and Coach Hire Terms & Conditions, although where there is any conflict between the PHO Terms & Conditions and the provisions of this agreement, the provisions contained in this agreement override those in the PHO Terms & Conditions.

City Circle requires all bookings to be paid upfront in full before travel commences unless agreed otherwise. By paying in full or agreeing to pay in the near future or by leaving a deposit for a booking you will be agreeing to the Terms and Conditions outlaid in this document.

On assigning a driver for the job another email will be sent to you manually from one of our Partners (PHO & Minibus Coach Companies). The content of this email comprises of the driver’s contact information and some instructions regarding the journey. The company won’t be liable to return your payment in case you forget to take the details with you.

Any unanticipated situation such as accident, traffic jams, unfavourable weather etc. resulting in missed flights won’t create any liability on the company (We or Our Partners).

Passengers must account for unpredictable circumstances described above while planning for the journey and are advised to plan to reach the airport at least two hours before the departure time of the flight. The company won’t accept any responsibility in case a passenger misses his/her flight if two hours for unseen circumstances weren’t allowed.

You are not bound to count for additional two hours while booking your journey but the company won’t be responsible for any loss you will suffer if you miss your flight in such an arrangement.

Customers are advised to be sure about the passenger/luggage capacity they need, at the time of booking for the journey, because the company won’t accommodate or accept any responsibility if they need more capacity than they booked for. In case you are not sure about capacity of the vehicle you reserved please contact our customer’s relation department.

Passengers booking for a journey from the airport to any location must provide us their arrival date and time to the airport not their departure time.

In case of any delay in your arrival time please do inform our customers relation department or the driver immediately.

Our Partners (PHO & Minibus Providers Partners) prefers to use their own vehicles but may also hire a third party vehicle in some cases.

A fifty percent fair in addition to the listed prices will be charged for the journeys booked for following dates and timings:

• 6:00 pm December 24 to 11:59 pm December 26
• 6:00 pm December 31 to 11:59 pm January 1
• Some other days may also fall in the category.
• Termination, Cancellation and Pricing Policy

The calculation of price of journey depends upon distance to be travelled, time required for the travel, number of passengers and amount of luggage. The company reserves the right to assign a better vehicle type from the one you chose in case the vehicle booked for isn’t available.

1. City Circle Reserves the right to terminate a booking should it not be paid in full.
2. City Circle Reserves the right to terminate a booking where we not send the confirmation email.
3. All quotes will be expired after 24 Hours.
4. Minibus Partners will wait 15 minutes out of courtesy for passengers to arrive and load onto the vehicles. After 15 minutes Our Partners will apply a £60 per hour waiting charge for standard minibus and £70 per hour waiting charges for executive minibus.
5. City Circle and our Partners will not provide a refund of any kind if they are given less than 14 days notice to cancel a booking.
6. Smoking any sort of substance is completely prohibited on any of our vehicles. We and our partners reserve the right to cancel/terminate bookings should this situation occur.
7. Consumption of Alcohol is not permitted on vehicles provided by us & City Circle Partners unless agreed otherwise in writing.
8. No part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.
9. City Circle will only refund to clients who are delayed more than 30 minutes.
10. Cancellations of bookings are only accepted with 14 days notice. (We only accept written notification)

£50 Fee will be incurred for any booking cancellation, Plus we won't refund any booking process fee paid at the time of booking.

1. If you cancel more than 14 days prior to the date that the Services are to be provided then we will charge £50 cancellation Fee.
2. If you cancel the Services 14 or fewer days before the date that the Services are to be provided then we are entitled to charge you the full amount and you will not be entitled to any refund.

Note: At present due to high demand for a refunds due to coronavirus related low Staff availability( refund can take up to 15 working days).

11. Given quotes only consider as booking by City Circle once we send a confirmation email. We only send a confirmation email once we received Booking Deposit or Customer pay in Full.
12. We did not take any responsibility if the customer did not receive the confirmation email. It's the Customer responsibility to make sure they received the confirmation email. Otherwise please contact us.
13. Should the reserved vehicle become unavailable City Circle and Our Partners endeavours to supply a similar/same type of vehicle however City Circle and our partners is unable to guarantee any specifications such as vehicle colour, interior features, possible decorative themes or any company branding. These features can and will vary.
14. In Extreme Circumstances we can send add 2 x 8 seater Minibus if we in a specific area we don't have any 16 Seater Coach Provider Partners. As PHO licence only cover 8 Seater Minibus, So we have to request our PHO to send 2 x 8 seater Minibus (But in these extreme Circumstances we always inform our customers in advance).
15. Flight delay - (Maximum waiting time 1 hr free waiting time) after that waiting time will be charged at £60 per hour for 16 seaters and £50 per hour for 8-9 seater minibus.
16. If Flight delay more then 1 hr 20 mins we have the right to send a minibus to the next job and offer an alternative vehicle or multiple vehicles.
17. If the customer refuses to pay waiting time, we can cancel their booking and the journey will be terminated.
18. Cov19 Guideline - Term and condition updates conjunction to Cov19 Pandemic.

Working safely during coronavirus (COVID-19)

We will expect customers to continue to wear face coverings, unless exempt. Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle.

We would like to reassure you that we are very much still open for business. However, in recognition of the current Covid-19 situation, we appreciate that some customers may wish to change travel plans, so have made some changes to our terms and conditions to allow you to continue to book with confidence

Due to the latest government advice, we are adding further flexibility to our terms of booking: Any journeys due to travel up until 31st August 2020 can now be re booked for a different date free of charge. But at the same time we won't allow any food/drinks on board for the safety of our passengers & drivers.

1. No Food Allow during the coach journey
2. No alcohol/champagne will be offered during the Executive/Luxury bookings.
3. Only a 25% deposit is required to secure a booking with the final balance due 14 days before departure.

what we can offer you during these uncertain times:

• Great Availability
• Competitive Rates
• Choice of Standard, Executive and Luxury vehicles
• Professional and Experienced drivers